I was very lucky and hadn’t that happened I would have never get my parcel. Check reviews. I am giving them a poor review due their shockingly bad customer service. Protection schemes are also not required when landlords are living in the same property as the tenant. Advanced Search. Deposit Protection Service. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. It truly is shocking to read through account after account of how they have adversely impacted upon so many. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. I have no problem with this. The penalty is likely to be between 1-3 times the amount of deposit paid. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Or call our dedicated help line on 0330 303 0030. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. No matter how long I leave it nothing more happens. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Landlords, did you know it’s a legal requirement to protect your tenants' deposits? System encourages landlords to claim for everything however spurious. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Do you agree with Deposit Protection Service's TrustScore? These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! The customer service people are awful, incompetent and really don't have a clue about anything. A disgusting unhelpful service! Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! How much longer should I wait? DPS doing a great job of this. Your legal responsibilities. Their website is really poorly designed and very unclear. Very bad experience. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. 67 ratings from allAgents. What we do We’ve been providing tenancy deposit protection for over ten years. 1.48 /5. You will never recieve a reply within the first week of your last contact, that's for sure. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Advanced Search. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Reply. Useful. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Log in and take care of your deposit whenever you need to. ...' Appalling service, don't pay out a deposit in the timeframe set. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. I have no problem with this. Really poor customer service. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. Avoid this firm if possible! The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … Avoid, if at all possible. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. DPS - FAIL OWN T&C's. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. Your experience can help others make better choices. 1.00 /5. Share. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. Have been chasing my refund for few months. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. 1.01 /5. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! What we do We’ve been providing tenancy deposit protection for over ten years. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. How can a photo prove that? In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? 3 Reviews . Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. © 2021 Trustpilot, Inc. All rights reserved. I’m a landlord and gave all the evidence they required and asked for! It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Shocking service. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. Our customer service centre operates Monday to Friday from 08:00 – 18:30. How are they still operating? The landlord has no problem with this. It takes more than 2 years proces just to finalized the dispute. Latest Reports. Voice your opinion today and hear what 295 customers have already said. Your experience can help others make better choices. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Return deposits way too long in being processed, lost recorded delivery letters. Read the latest review - 'Don't even go there... Never Ever consider putting a deposit with these idiots. The landlord has no problem with this. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. If you are a tenant, go with the zero deposit insurance or any other deposit protection service. Total Visits since 1997: 9,008,617,292. Called for a decision told to call back in a week after a decision was due to be made still nothing. Join the 252 people who’ve already reviewed Deposit Protection Scheme. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. Avoid if you can! As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. Deposit Protection Scheme Reviews. If you rely on your deposit to secure your next rental then please avoid the DPS. A disgusting unhelpful service! It's 2020, who has a CD/DVD writer on their Macbook? The costumer service is inexistent. DPS are not fair in their reports. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). It’s the absolute worst delivery company. I’m a landlord and gave all the evidence they required and asked for! Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. 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